Shipping, Returns& Warranty

Where we ship

We ship across Australia and to New Zealand. Shipping options and costs for your address are shown at checkout.

New Zealand orders

Orders to New Zealand ship at a flat rate of NZ$15 per order, and you can pay in NZD at checkout. Free shipping over $100 applies to Australian orders only.

Processing & dispatch

We aim to dispatch orders within 24–48 hours of purchase on business days. Around 90% of orders leave our Melbourne warehouse within 24 hours.

Delivery times

Delivery times vary with your location and factors outside our control. Most orders are delivered within 3–7 business days.

Tracking

Once your order is dispatched you'll receive a tracking number by email. The tracking link updates automatically, so please check it there; we're unable to give tracking updates by phone or email. Small parts sent by letter are untracked.

Damaged items

If your product arrives damaged, contact our team straight away and we'll arrange a replacement or refund, whichever you prefer.

Shipping restrictions

Some items may have shipping restrictions due to their size, weight or other factors. Any restrictions are shown on the product page.

Return conditions

• Product condition: returned items must be in the same condition as received, unused, with all original packaging and accessories.
• Return postage: paid by the buyer. Once we receive the item and it meets these conditions we issue a full refund, less the original postage cost (or a $15 flat rate for items that shipped free).
• Damaged or incomplete returns: items returned damaged or incomplete may not be eligible for a full refund.
• No free trial on vacuums: if you use a vacuum and then return it, we deduct $50 or 15% of the order value (whichever is greater) for cleaning and restocking, plus the original postage cost (or $15 for items that shipped free).
• Return label deadline: once a return label has been issued you have 14 days to send the item back. Items not returned within this time are treated as accepted and won't be refunded.
• Final sale: items marked "final sale" or "as-is" can't be returned or refunded.

Faulty items

A faulty item is handled under our warranty rather than this returns policy. See Warranty below.

How to return

• Contact our team within the return period with your order number and the reason for the return. We'll guide you through the rest.
• Refunds and exchanges need proof of purchase, such as your order confirmation.
• Once we receive and inspect the item, we refund it to your original payment method.

What's covered

• Batteries – 12 months. Covers the battery's function under normal use.
• Motors – 12 months. Covers the motor's function and our workmanship.
• Motorised cleaner heads – 12 months. Covers the head's motor and function. Wheels and other parts broken or knocked off in use are impact damage and aren't covered.
• Accessories and plastic parts, such as tools, wands, bins and covers, aren't covered by this 12-month warranty.

What's not covered

• Normal wear and tear.
• Physical or impact damage, for example plastic cracked from rough use or wheels knocked off.
• Water or liquid getting into the motor or other electrical parts.
• Misuse or abuse, including running constantly on max mode, and damage from dropping or fire.

Making a claim

Contact us and our team will help troubleshoot the problem. If the item is faulty, we'll explain how to send it back to us for repair or replacement.

Postage costs

• Within 30 days of receipt: we cover all postage costs.
• After 30 days: postage is shared. You send the faulty item to us, and we pay to send the repaired or replacement item back to you.

After your warranty ends

We're still here to help: free advice and troubleshooting for cordless Dyson models, competitively priced repair quotes, and discounts on parts.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is given in addition to those rights.

Excellent (Grade A)

Near-perfect condition with only the slightest signs of use. Any wear is purely cosmetic and doesn't affect how the item works. Ideal if you want a high-quality product at a reduced price and don't mind minor cosmetic marks.

Good (Grade B)

Fully functional, with light cosmetic marks such as minor scratches or scuffs. These are superficial and don't affect performance. Ideal if you put function ahead of looks.

Fair (Grade C)

Used more extensively, with clear signs of wear such as noticeable scratches or dents. The product still works and performs all its intended functions. Ideal if you want a working product at a significantly lower price and aren't concerned about appearance.