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We are here to help
Contact VacRevive
Have a question about a repair, an order or a part? Our Melbourne team is here to help.
Home-based business: visits by appointment only.
Please don't visit without a confirmed booking. We work from a home workshop and can only welcome visitors with a confirmed appointment.
Contact details
We support cordless Dyson models, V6 and newer. We can't help with Big Ball, upright vacuums or other brands.
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Workshop visits by appointment onlyPlease message us first to arrange a time. Walk-ins are not available.
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LocationGreenvale, VIC 3059Postal address: PO Box 2052, Greenvale VIC 3059. The workshop address is shared once your appointment is confirmed.
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General inquiries & repair appointments0432 039 326Call or text, and send photos of the part or your model sticker. If we don't pick up, we'll call you back as soon as we can.
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Technical support & after-sales care0499 216 661Technical assessment, help with a part you bought from us, and after-sales care.
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Emailvacrevive@gmail.comWe reply to all emails within 24 hours.
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Live chatTap the chat icon at the bottom of the page for quick answers.
Send us a message
Tell us how we can help and we'll get back to you within 24 hours.
Find us in Greenvale
We're based in Greenvale, Melbourne. The exact workshop address is shared once your appointment is confirmed.
Open in Google MapsBefore visiting
- 1 Message us Tell us the problem or the part you need. Include your model and photos if you can.
- 2 Receive confirmation We'll confirm the best way to help and, if a visit is needed, arrange a time and share the address.
- 3 Arrive at your booked time Come to the workshop at your confirmed time. Please do not visit without a booking.
Frequently asked questions
Do I need an appointment to visit?
Yes. We work from a home workshop, so we can only welcome visitors with a confirmed appointment. Please message us first to arrange a time.
Which Dyson models can you help with?
We support cordless Dyson models, V6 and newer. Due to limited capacity we can't help with Dyson Big Ball, upright vacuums or other brands.
Where is my order?
Please use the tracking link in your dispatch email; it updates automatically once your parcel ships. We're unable to give tracking updates by phone or email. Most orders ship within 1–2 business days, and around 90% leave within 24 hours.
How long does it take to get a response?
We reply to all emails within 24 hours. Live chat usually answers straight away, and if we miss your call we'll call you back as soon as we can.
What should I include in my message?
Your Dyson model, what the problem is or which part you need, and your order number if it's about an order. Photos help a lot: text them to 0432 039 326.